/PRIVACY TERMS & CONDITIONS
PRIVACY TERMS & CONDITIONS2017-06-20T08:02:20+00:00

Privacy Policy

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to full customer support features you are required to submit some common personally identifiable information. This may include a unique username and password, or provide an email for the recovery of your lost password or contacing you about an order you made.

Sharing of your personal information

We only use companies to provide services on our behalf  limited to handling of customer freight and shipping. Those companies will be permitted to obtain only this personal information (name, address, items) they need to deliver the service. We take steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. All personal information is kept on SSL Encrypted databases with our servers behind secure firewalls.

Use of your personal information

For each visitor to reach the site, we collect the following non-personally identifiable information, including browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends and to see which products are most popular.

Terms and Conditions

Accuracy

We endeavour to ensure that Product descriptions and specifications on the Site are accurate. However, Product descriptions and specifications on the site are based on information provided by manufacturers and suppliers, and we do not guarantee that the Site is accurate or free from errors or omissions. We reserve the right to make any necessary corrections.

Availability

(a) Products are generally noted on the Site as being available, having limited availability or being out of stock.

(b) While Product availability information is updated at frequent intervals, we sell high volumes of stock and cannot guarantee availability. If your Order contains a Product is not available for

Please check before fitting a part

We strongly recommend that vehicle parts be fitted by suitably qualified professionals. Many Products are shipped without fitment instructions as they are intended for fitment by qualified professionals.

Laws and regulations differ in various jurisdictions, and we do not warrant that any Product is legal for use in your jurisdiction, or safe for use with your vehicle. You are responsible for ensuring that your use of the Product is appropriate and compatible with your vehicle or other equipment, and complies with all applicable laws and regulations in your jurisdiction.

Check each Product upon receipt to confirm you have the correct Product for your vehicle and contact us if you have any queries; and

Double check compatibility and all relevant measurements before beginning any mechanical work involving the Product (including preparing or dismantling any part of the vehicle).

If you find you have purchased the wrong Product for your vehicle, please contact us as soon as possible and we will try to identify and source the correct part for you.

Orders

Placing an order

(a) The display of any items or promotions on the Site is an advertisement or offer to treat and not an offer. By placing an order (order), you are making an offer to buy subject to this agreement.

(b) Your order is accepted by us when we process your payment, which results in a binding contract between you and us. You will receive e-mails confirming that each Product in your Order has been paid for and dispatched (Confirmation of Payment and Dispatch).

Delivery standards

(a) All Products are dispatched from our warehouse or from our suppliers (who are generally within Australia), and sent via various carriers.

(b) Orders being delivered to countries other than Australia may be subject to customs regulations or additional taxes such as import duty. We strongly recommend you check local laws carefully before ordering as you may be liable for additional costs or delays.

(c) We will endeavour to dispatch all Orders within one to two business day where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery or mis-delivery caused by factors outside our control.

(d) Items may be delivered to you in more than one shipment where they are fulfilled from different locations or directly from our suppliers.

(e) You may grant us or the courier an ‘authority to leave’ when placing your Order. If you do, you agree that this authority to leave gives the couriers we use permission to leave the Products unattended at the delivery address without obtaining a signature confirming delivery. Delivery is then deemed to be completed, and the Products are at your sole risk. Please note that despite having an authority to leave, our courier may at its discretion decide that it is not safe or appropriate to leave the Products unattended.

(f) We may not be able to deliver to some locations, and some Products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

(g) We will not process your Order where:

(i) You have supplied invalid payment or delivery details; or

(ii) Payment is delayed or rejected.

(h) If you supply incorrect payment or delivery details, we:

(i) reserve the right to change or alter an address to the closest matching address on AusPost or Postal databases; or

(ii) may take reasonable steps to contact you using the personal details you have provided.

However, we will not be held responsible for not fulfilling your Order, nor for being unable to advise you that this is the case.

(i) If a Product is returned to us marked ‘Return to Sender’ because you have supplied us with an incorrect address, or you have failed to collect the Product in a timely manner after being provided with a delivery slip, then:

(i) we will contact you to arrange for redelivery; and

(ii) we may require payment of applicable freight costs before attempting redelivery.

Loss or damage in transit

(a) You should check the Product carefully for damage before signing the delivery docket. Once you have accepted delivery of the Product as being undamaged, you may not be able to make a claim for loss or damage in transit.

(b) To make a claim for loss or damage in transit you must email us at as soon as you become aware that the Product may have been damaged or lost in transit. You will be asked to provide evidence of the damage (eg photos). We will ask our courier to investigate any lost items, and their records are prima facie evidence of delivery status.

(c) You authorise us to complete any forms or take any action necessary for lodging a claim with the relevant courier or insurance company to make a claim for compensation for loss or damage in transit.

(d) Once we have verified that the Product has been lost or damaged in transit, we may at our sole discretion:

(i) send you a replacement Product, at our cost; or

(ii) refund you for the price you paid for the Product, plus freight costs. Refunds will be issued within 5 business days, using the same method as your original payment.

(e) You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. We will not accept any claim for loss or damage in transit where the Product has been damaged by your own actions in opening the Product.

Payment

Unless otherwise noted, the prices stated on the Site are in Australian dollars and are inclusive of GST (where payable). Delivery charges are separately calculated and will be displayed prior to payment being required.

(b) You must pay all and any quarantine expenses, import duties, levies or import, sales, transaction, use, excise, gross receipts, value added, property or other taxes, fines or duties of any kind applicable to the Product. These charges may be separately levied on you by the applicable authority.

(c) You are solely liable for any additional costs or penalties incurred as a result of late payment, or storage, abandonment, disposal or other fees, fines or expenses incurred as result of your delay in picking up a Product from a depot or delivery centre after receiving a delivery slip.

(d) We will not consider any order accepted, and will not dispatch any Product, without receiving payment in full.

(e) You undertake and warrant that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

(f) If your payment is dishonoured or reversed for any reason, you must immediately make the payment again. We reserve the right to delay processing your order or delivering the Product until we receive full payment.

If your payment is dishonoured or reversed for any reason after the Product has been delivered, then without prejudice to any other right or remedy, we may recover the price of the Product together with any other expenses we have incurred, from you as a liquidated debt in a court of tribunal of competent jurisdiction irrespective of any claim that you may have against us for any thing or matter related to the Product.